Privacy policy
Privacy Policy
Effective and last updated: September 7, 2026
This Privacy Policy explains how Fetyo collects, uses and shares personal information when you visit, use or purchase from https://www.fetyo.com. The data controller and store operator is Shenzhen Shengqingtai Technology Co., Ltd., registration number 91440300MA5EYKQY2K, with registered address at 401, Building C, No. 50 Nanhuan Avenue, Shiwei Community, Matian Street, Guangming District, Shenzhen, China (“Fetyo,” “we,” “us” or “our”).
Personal information we collect
- Contact and account data: name, email address, telephone number, account credentials and communications.
- Order and delivery data: billing and shipping addresses, products ordered, order value, delivery status, returns and support history.
- Payment data: payment method and transaction status. Full card details are handled by Shopify and the payment provider shown at checkout rather than stored by Fetyo.
- Device and usage data: IP address, browser, device identifiers, pages viewed, referral source, cookie identifiers and interactions with the store.
- Preference and marketing data: subscription choices, cookie consent and advertising preferences.
How we use information
We use personal information to operate the store; process, deliver and support orders; communicate about purchases; prevent fraud and protect security; maintain records; comply with law; improve the website; and, where permitted or consented to, measure advertising and send marketing communications.
Legal bases
Where applicable, we process information to perform a contract, comply with legal obligations, pursue legitimate interests that do not override your rights, protect vital interests, or act on consent. You may withdraw consent at any time without affecting earlier lawful processing.
Service providers and disclosures
We disclose information only as reasonably necessary to service providers that support the store, including Shopify, payment processors, fraud-prevention providers, hosting and technology vendors, delivery carriers, customer-support providers, analytics services and professional advisers. We may also disclose information when required by law, to protect rights and safety, or in connection with a lawful business transaction.
The store is powered by Shopify. Learn about Shopify’s processing at Shopify Privacy Policy.
Advertising partners
Where permitted by law and, when required, after you consent, we may use advertising services supplied by Meta and AppLovin to measure referrals, understand campaign performance and provide advertising. These partners may process device, cookie, referral and interaction data under their own policies. For more information, see the Meta Privacy Policy and AppLovin Privacy Policy. Optional advertising and analytics technologies must not run before required consent is recorded.
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy.
Cookies and privacy choices
Essential cookies support security, cart, localization and checkout. Optional preference, analytics and marketing cookies are used only according to your choice and applicable law. Use the “Privacy choices” control on the website to accept, reject or change optional-cookie choices. Rejecting optional cookies does not prevent normal shopping or checkout.
Data retention
We retain information only as long as reasonably necessary for the purpose collected and for legal, tax, accounting, fraud-prevention, dispute and recordkeeping requirements. Order and payment records are retained for legally required periods; account data is retained while an account is active and for a reasonable period afterward; support and return records are retained through the applicable dispute period; consent records are retained as needed to respect the choice. Information is deleted or anonymized when no longer required, subject to lawful backups and legal holds.
International transfers
Shopify, carriers and other providers may process information outside your country. Where required, we use recognized safeguards and contractual measures for international transfers.
Your rights
Depending on your location, you may request access, correction, deletion, portability or restriction of personal information, object to certain processing, withdraw consent, or appeal a decision. You may also opt out of certain targeted advertising, sale or sharing where those rights apply. Email support@fetyo.com and identify the right you wish to exercise. We may verify your identity before responding. You may also complain to your local data-protection authority.
Marketing choices
You may unsubscribe from promotional email using the link in the message. Service communications relating to an order may still be sent. Cookie and advertising choices are managed through the “Privacy choices” control.
Children
The store is not directed to children under 16, and we do not knowingly collect their personal information. A parent or guardian who believes a child submitted information may contact us to request review and deletion.
Security
We use reasonable administrative and technical safeguards, but no transmission or storage method is completely secure. Do not send full payment-card information through contact forms or email.
Policy changes
We may update this policy to reflect changes in law, technology or store operations. The current revision date appears above.
Contact the controller
Shenzhen Shengqingtai Technology Co., Ltd
Registration number: 91440300MA5EYKQY2K
Registered address: 401, Building C, No. 50 Nanhuan Avenue, Shiwei Community, Matian Street, Guangming District, Shenzhen
Email: support@fetyo.com
Phone: +86 166 0282 5081
Governing Law
This policy and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Retention Period
We will retain return, refund and related order records for three (3) years from the date the relevant request is closed, unless a longer retention period is required or permitted by applicable law.